The second-hand marketplace Members Share Frustration Regarding Sizing Updates

Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.

This online marketplace has revised its sizing categories for female and kids' apparel but did not contact all shoppers about the modification.

Digital Channels Reaction

Countless users and merchants are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed as a result of the reclassification.

Vinted explained the revised method more closely matches comparable marketplaces.

The platform has recommended to examine their items and manually change the size when needed, resulting in member annoyance.

Size Classification Changes

Earlier, the sizes had both one number and one letter, for instance S/8 or M/10.

The new system has an alphabetical indicator and numerical range for example S/UK 8-10.

For certain items, the measurements have been reclassified - like an L measurement was previously a 12 but currently displays as UK 16-18.

Member Stories

Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, located in Scotland, explained products she uploaded featuring size 14 markings were appearing on the platform as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.

Required Changes

A different user, located in England, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she stated.

Service Background

The service features exceeding 100 million shoppers, with 18 million British users.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: last year, the service retracted a modification concerning shipment methods following member complaints.